FAQ

  • How many people can the apartment accommodate?

    Both Ea casa de mì and Ea casa de mì 2 can accommodate up to 4 guests, including children. At least one adult aged 18 or over is required.

  • Is the apartment on the ground floor?

    Yes, both apartments are on the ground floor. At Ea casa de mì, the doorway threshold is 10 cm above ground level. At Ea casa de mì 2, the threshold is 5 cm high, and there is a 20 cm step just inside.

  • What are the check-in and check-out times?

    The code is active from 3:00 pm on check-in day until 10:00 am on check-out day. During your stay, you can come and go at any time.

    You’ll also find a key in the apartment, if you prefer to use it instead of the code.


  • How do I pay for a direct booking?

    On www.eacasademi.it, click the AVAILABILITY & RATES button to access the booking section, where you can enter the required details and view the payment options.

  • Where can I find the cancellation policy?

    By clicking the AVAILABILITY & RATES button, you can review the cancellation policy for each rate, whether refundable or non-refundable, before completing your booking.

  • Are pets allowed?

    Pets are not allowed in either apartment.

  • Is smoking allowed?

    Smoking is not permitted inside the apartments.

    At Ea casa de mì, there are two small inner courtyards. One is accessible and has a bench with an ashtray, where you can smoke.

    At Ea casa de mì 2, you need to step outside into the street.


  • Early check-in

    If you let us know in advance, we’ll do our best to offer free early check-in, subject to the cleaning schedule.


  • Late check-out

    Late check-out is free upon request and subject to availability, depending on the cleaning schedule and provided there are no other guests arriving that day.

  • Getting here from Venice Marco Polo Airport

    Link to directions by car or bus:

  • Arriving from Treviso Canova Airport

    Link to directions by car or bus:

  • Is there a shuttle service from Venice Marco Polo Airport?

    We don’t offer a private shuttle service. You can reach us by public transport, by bus to Piazzale Roma (Venice) or by waterbus, or take a private taxi.

  • Is there a shuttle service from Treviso Antonio Canova Airport?

    We don’t offer a private shuttle service. You can take a bus or private taxi to Piazzale Roma (Venice), then continue on to the apartment.

  • Can I leave my luggage in the apartment before check-in or after check-out?

    Unfortunately, this isn’t possible, as we can’t guarantee luggage storage while the apartment is being cleaned. We’ll be happy to recommend a nearby luggage storage facility.

  • Are the apartments suitable for families with children?

    Of course! Children are always welcome, from their very first months. They’ll find books in several languages, board games, child-friendly plates and tableware, and free Netflix with a section just for them.

  • Are a cot and high chair available for children?

    A travel cot with mattress, pillow, bed linen and bathrobe is available in both apartments on request for an additional charge.

    A high chair is available free of charge upon request.



  • Is a hair dryer available?

    Yes, both apartments have a portable hairdryer that isn’t wall-mounted.

  • Are toiletries provided?

    Yes, both apartments are equipped with soap, shower gel and shampoo.

  • Are bed linen and towels provided?

    Yes, both apartments include bed linen, blankets and towels for hands and showers.

    Bed linen for the sofa bed is included in bookings for 4 or 3 people; for 2 guests who wish to sleep separately, it is available on request for an additional charge.


  • What size are the mattresses?

    The dimensions of both apartments, Ea casa de mì and Ea casa de mì 2, are:

  • Double bed: 160 × 200 cm

  • Double sofa bed: 160 × 200 cm



  • Is the tap water safe to drink?

    Of course! Our water comes from the mains and is safe to drink and excellent quality. You’ll find drinking fountains throughout the city; see the map: www.venicetapwater.org

  • Are basic kitchen supplies provided?

    Of course! Both apartments include a small welcome selection of salt, sugar, tea bags, coffee capsules, lemon, and individual portions of oil.

  • Is a coffee machine available?

    Absolutely! Both apartments have a traditional moka pot and a Nespresso machine, with a few complimentary capsules.

  • Is a washing machine available?

    For space reasons, a washing machine is available only in the Ea casa de mì 2 apartment. Use is free and detergent is provided.

  • Is air conditioning available?

    Yes, both apartments have two split air-conditioning units, one in the bedroom and one in the living room, which you can adjust and use separately. They can also heat the rooms, in addition to the regular heating system.

  • What is the tourist tax, and how do I pay it?

    This is a tax charged by the Municipality of Venice on guests staying overnight in the city. We collect it and then pay it to the Municipality.

    Payment is in cash. Please leave the amount in the small wooden box provided in the apartment.


  • Venice Access Fee

    The access fee is a payment required on certain days and during certain time slots for visitors to Venice who are not staying overnight in the municipality.


    Guests staying in our apartments are exempt. When required, we provide the QR code confirming the exemption. The tourist tax is still payable; it is separate from the access fee.

  • How does recycling work in Venice?

    Waste is collected door to door on set days and at set times, or taken to designated collection points, such as the Veritas boats found in some canals. You’ll find instructions in the apartments on how to sort and dispose of waste correctly.


    Do not leave rubbish bags outside the apartment door or in the street.


  • Are there transport discounts for young people?

    The Rolling Venice Card, for young people aged 6 to 29, offers discounted ACTV travel passes. It also provides discounts at participating museums, churches and attractions.

    You can buy it on the official Venezia Unica website or from authorised sales outlets.

  • What should you see in Venice in two days?

    Two days aren’t enough to discover all of Venice, but you can admire some of its most beautiful sights:

  • Piazza San Marco, with St Mark’s Basilica and Doge’s Palace, and nearby Bridge of Sighs.

  • The Rialto Bridge and the fish market.

  • Alleys and little squares to explore at your own pace, with delightful city views around every corner.

    • If you like the idea, you can also enjoy a gondola ride, which can be arranged directly on site.

    If you’d like to spend a day exploring the islands, visit Murano, famous for its glassmaking; Burano, with its colourful houses, lace and traditional biscuits; and Torcello, home to the basilica, the so-called Throne of Attila and the Devil’s Bridge.

    For more information, visit the official tourism website: https://www.veneziaunica.it